Problems
The problems that hold an operation back, explained one at a time.
Each page explains why the problem happens, how to tell it apart from the ones that look like it, and what a system has to do so it doesn’t happen again. No made-up figures and no promised results.
Published
The number that changes Why the number changed after the monthly close It changed for one of three reasons: the source reprocessed data, nobody froze the period, or the calculation’s definition changed midway. You can tell the three apart in an afternoon. Read →Coming next
Two sources report the same sale differently: which one to use and why
Sources that don’t match
NORQ Revenue →
You made the change. Did it work? How to measure it without fooling yourself
Nobody knows if it worked
NORQ Revenue →
Your business isn’t growing and you don’t know why: where to start looking
I don’t know why we’re not growing
Diagnostic →
Running several marketplaces without letting anything slip: what to measure and how
Marketplace operations
NORQ Ops →
The calendar isn’t filling up: the diagnostic to run before you spend on ads
Appointments and scheduling
Diagnostic →
One new page a week for the first twelve weeks. Pages that aren’t published yet stay out of the sitemap.
Your problem isn’t on the list.
Tell us which part of your operation you can’t see. If a diagnostic is possible, we’ll say so. If it isn’t, we’ll say that too.
Start with a diagnostic →